Shipping & Delivery

Shipping & Handling

For all shipments, ABALULU partners with third parties, so you can buy your ABALULU product in over 100 destinations worldwide. You can contact us at sales@iloveabalulu.com for any question regarding shipping and handling.

Most in-stock items generally arrive between 5 to 7 working days after purchase is processed. Occasionally, shipping can take as long as 20 working days based on your destination. Please note that while we do our best efforts to deliver your purchase as quickly as possible, dispatch and delivery times are based on estimation only and cannot be guaranteed.

ABALULU is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company etc.

Customs

Please note that custom fees and import taxes may be imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

Free shipping

Worldwide shipment: ABALULU offers free standard delivery on all orders above 200 USD (or the equivalent sum in your chosen currency) – free shipping will be applied to your order at checkout. Orders under the mentioned sum will be charged 30 USD per shipping.

Satisfaction Guarantee – returns outside of Israel:

We want you to be satisfied with your ABALULU purchases!

If our product does not, for any reason, meet your expectations, we will gladly accept for it to be returned and to refund you. All we ask is that the garment be in new condition, and for it not to have been washed, worn or altered. It should still have of its original tags and labels, and be accompanied by the original invoice. Claims for refunds have to be made within 14 days after you received your order. Shipping costs are at your own expense.

Please allow us up to 30 working days to process your refund after receiving the unused items, together with a completed return form including your name, invoice, contact details, email, reason for return, date and location of purchase. We will credit your original form of payment unless otherwise specified in the return form.

Please note that additional duties, taxes or any additional charges that may incur cannot be refunded by ABALULU.

If any delivered products were received damaged or have manufacturing faults, please contact our customer service immediately at: cs@iloveabalulu.com, describing the nature of the problem and (when possible) enclosing a photo of the faulty item.

Please contact us at cs@iloveabalulu.com if you need any guidance with the return process (please mention subject: Satisfaction guarantee).

Questions? All your questions can be emailed to sales@iloveabalulu.com or feel free to call us +972-3-575-8583.